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Terms of Service

Last updated: July 10, 2026

These Terms of Service (“Terms”) govern your use of Elevate24 (the “Service”), operated by Elevate24 (“we,” “us”). By creating an account or using the Service you agree to these Terms. If you are accepting on behalf of a company, you represent that you have authority to bind that company.

1. What the Service does

Elevate24 is an autonomous content engine. Based on facts you supply and approve (“Approved Facts”), the Service generates question-and-answer articles, videos, and social media posts about your industry and your business, and publishes them on media properties we operate — our content hub and our own social media accounts — on your behalf. Content is published under your company's tag and cross-links to your website and profiles. Nothing is ever posted to accounts you own, and you do not connect any accounts to the Service.

2. Your Approved Facts — your responsibility

The Service generates claims about your business only from the Approved Facts you supply, and runs an automated fact-check that compares each draft against them before anything publishes. You are solely responsible for the Approved Facts. By submitting them you represent and warrant that:

  • the facts are true, accurate, and not misleading;
  • you have the right to publish them and to authorize us to publish content based on them; and
  • they do not infringe any third party's rights or violate any law or regulation.

Our fact-check verifies drafts against your Approved Facts — it does not and cannot independently verify that your Approved Facts are true. You bear full responsibility and liability for any false or unsubstantiated claim that originates from the facts you supplied. Submitting false or unsubstantiated facts is a violation of these Terms.

3. Enforcement

We may warn you, suspend publishing, or terminate and ban your account if you submit false or unsubstantiated facts, use the Service for illegal, deceptive, or abusive content, or otherwise violate these Terms. Where practical we will warn you first, but we may suspend or ban immediately for serious violations. We may also unpublish content associated with a violation.

4. Subscriptions, billing, and cancellation

  • Paid plans are billed monthly in advance through Stripe. Plan prices and monthly run allowances are shown at checkout and on our pricing page.
  • Each plan includes a monthly allowance of “runs” (one run = one article, one video, and three social posts) published at the plan's cadence. Unused runs do not roll over.
  • You may cancel at any time; cancellation stops future charges. Publishing pauses when your subscription lapses.
  • No refunds are provided for the current billing period, including partial periods, except where required by law.
  • Promotional codes may grant free or discounted access at our discretion; they are limited, revocable, one per organization, and subject to expiry and redemption caps.
  • Agency-tier engagements are custom and governed additionally by the terms agreed in your order or discovery process.

5. Content ownership and license

You retain ownership of the Approved Facts and any materials you supply. You grant us a worldwide, royalty-free license to use, reproduce, adapt, publish, and distribute them — and content derived from them — for the purpose of operating the Service, including continued display of already-published content. Content generated and published by the Service on our properties may remain published after cancellation; if you want published content removed, contact us and we will make reasonable efforts to unpublish it from properties we control.

6. Acceptable use

You agree not to use the Service to:

  • publish false, deceptive, defamatory, or infringing content, or content about a business you do not represent;
  • violate any law, regulation, or third-party right, including advertising and consumer-protection rules applicable to your industry;
  • attempt to probe, disrupt, or gain unauthorized access to the Service or other customers' data; or
  • resell the Service without an Agency agreement permitting it.

7. What we don't promise

We do not guarantee specific outcomes — including that AI assistants or search engines will mention, rank, or describe your business in any particular way. Snapshot comparisons show verbatim answers from third-party AI systems that we do not control; those systems change constantly.

8. Service provided “as is”

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE.

9. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, OR DATA. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING FROM THE SERVICE IS LIMITED TO THE AMOUNTS YOU PAID US IN THE THREE (3) MONTHS BEFORE THE CLAIM AROSE.

10. Indemnification

You will indemnify and hold us harmless from claims, damages, and expenses (including reasonable legal fees) arising from the Approved Facts you supplied, your breach of these Terms, or your violation of law or third-party rights.

11. Changes

We may update these Terms; material changes will be posted here with a new “last updated” date, and continued use after changes constitutes acceptance. We may modify or discontinue features of the Service.

12. Governing law

These Terms are governed by the laws of [JURISDICTION — to be completed], without regard to conflict-of-law rules, and disputes will be resolved in the courts of that jurisdiction.

13. Contact

Questions about these Terms: hello@elevate24.ai.